Refund and Return Policy

**Return and Refund Policy**

At Grown Vegan Apothecary, we stand behind the quality of our products and aim to provide our customers with a seamless shopping experience. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.

We accept returns on products purchased directly from our online store ( within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please include a copy of your order confirmation or proof of purchase with your return.

Upon receiving your returned item, we will inspect it to ensure that it meets the return criteria outlined above. Once approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the return is due to a mistake on our part or a defective product.

Unfortunately, we do not offer exchanges at this time. If you wish to exchange a product, we recommend returning the item for a refund and placing a new order for the desired item through our online store.

**Damaged or Defective Items:**
In the rare event that you receive a damaged or defective item, please contact us immediately at [] with your order number and a description of the issue. We will work with you to promptly resolve the situation by providing a replacement or issuing a refund, as applicable.

**How to Initiate a Return:**
To initiate a return, please follow these steps:
1. Contact us at [] to request a return authorization.
2. Pack the item securely, including any accessories, and ship it to the address provided by our customer service team.
3. Include a copy of your order confirmation or proof of purchase with your return shipment.
4. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

**Contact Us:**
If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at []. Our customer service team is here to assist you and ensure your satisfaction with every purchase.

**Policy Updates:**
Grown Vegan Apothecary reserves the right to update or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

Thank you for choosing Grown Vegan Apothecary for your personal care needs. We appreciate your support and look forward to serving you again soon!

[Effective Date: April 16, 2024]